Refund policy

Last updated: November 2, 2026

At velvetorchardli, we give customers a 30-day free return service for purchases made through velvetorchardli.shop. This service supplements any mandatory consumer rights.

Your return period

You may request a return within 30 calendar days after delivery, including if you change your mind. You do not need to provide a reason.

Please return products in the condition received, with included accessories and original packaging where reasonably available. Reasonable unpacking and inspection are allowed. Missing packaging alone does not remove statutory rights.

Damage resulting from misuse may affect eligibility under our voluntary service, without limiting any remedy required by law.

How to return an order

Email alahasimiche@outlook.com with your order number, checkout email address, and the items you wish to return.

We will provide the correct return destination and either a prepaid shipping label or another return arrangement at our expense. We charge no return shipping fees, restocking fees, or return handling fees.

For voluntary returns, please dispatch the goods within 14 calendar days after receiving the instructions. Keep proof of posting until the return is resolved.

Contact us before sending goods so we can arrange free shipping. Our correspondence address is not automatically the designated return facility. Statutory cancellation does not depend on our approval.

Damaged, faulty, or incorrect goods

If your purchase arrives damaged, defective, incomplete, or different from its description, contact us promptly. Describe the issue and provide photographs if reasonably available.

We will arrange an appropriate remedy, such as repair, replacement, or refund, and cover associated shipping costs. Our voluntary 30-day period does not shorten any longer statutory protection.

Refund amounts

For a complete order returned under this policy, we refund the amount paid for the goods and standard outbound delivery.

For partial returns, we refund the returned goods and delivery charges refundable under applicable law. We will not retrospectively charge shipping because the retained merchandise falls below the free shipping threshold.

Refund timing

We review returns and issue refunds promptly after receiving the goods or sufficient evidence of return, as applicable. Refunds go to the original payment method.

Funds generally appear within 3–7 business days after issuance, depending on your bank or payment provider. Mandatory refund deadlines take priority.

If the credit has not appeared after seven business days, contact us for assistance.

Cancellations and exchanges

Request cancellation before dispatch by emailing us immediately. We will attempt to stop fulfillment. If the parcel has already shipped, we will explain the applicable return options.

For an exchange, contact us to discuss availability and arrangements.

UK statutory cancellation rights

For most online goods purchases, UK consumers may notify us of cancellation within 14 days after delivery and return the goods within the following 14 days, without giving a reason.

We reimburse without undue delay. Unless collection is offered, we may withhold reimbursement until receiving the goods or evidence of return, whichever occurs first, and reimburse within 14 days of that event. If collection is offered, reimbursement is due within 14 days of cancellation.

Standard outbound delivery is refundable. Optional premium delivery supplements need not be refunded unless legally required. A lawful deduction may apply for diminished value caused by handling beyond what is necessary to inspect the goods.

Our free return arrangement remains available, and our 30-day service supplements these protections. UK government returns guidance

You may cancel through any clear statement or use this optional notice:

To: velvetorchardli, alahasimiche@outlook.com
I/We cancel the contract for the following goods:
Order number:
Ordered on / received on:
Customer name and address:
Date:
Signature, only if submitted on paper: